Archived Blog Post: March 19, 2000

Intuit's MacInTax sales site is either very unclear or outright wrong about what you're getting when you order. Items that allegedly download turn out to be shipped, with an additinal shipping charge that is tacked on after the order is complete. You can't call them without paying them $2 per minute. They won't cancel the order after you've made it, claiming it's "in process". If pressed they'll claim it has already shipped, even though it hasn't. After all this they ask you to fill out a servey about the site. That's a failure too, since it does not allow for any negative feedback whatsoever, so this kind of thing just gets missed. Consider carefully whether you really want to trust your tax returns to this kind of lunacy.

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