I’ve spent the last month on the phone with people at various levels of just about every phone company in the United States of America, and I have this to say about the industry as a whole: You fail. You have the most disorganized, half-assed, bureaucratic, anti-customer disaster of corporate behavior I’ve ever experienced. From finding someone who will actually take my money for your services, to finding someone who will help me get the services working once I’ve paid for them, you guys score a big fat F. The only reason your companies haven’t universally gone out of business is that you all suck equally, there’s no better competition to go to. If you wonder why people like dealing with Internet companies and hate dealing with you, it’s simple: they try.